Points to consider when choosing a mediator

Choosing a mediator who is best suited to your particular dispute can be crucial in ensuring the success of the mediation.

The following points are important to consider when selecting a mediator:

Recognised mediator qualification
A surprising number of people instruct a professional who has no formal mediation qualification or experience just because they are well known in that sector. Our research shows that the quality in such mediations can be variable.

Continuing professional development
Does the mediator maintain practice standards through continuing development and training?

Verifiable track record
Have they mediated before? How often? How recently? Mediation is a skill that is developed and enhanced with use.

Independent feedback and de-selection
Is the mediator subject to continual feedback on their performance through a structured feedback mechanism so that their skills are refined? Do they work with a provider who will de-select them if standards are not maintained?

Experience and background
Would a lawyer be the best mediator? Perhaps an accountant, quantity surveyor or engineer?

Personality and style
Does the mediator's style fit with the nature of the dispute and the needs of the parties?

References
Are you able to obtain references on the mediator or talk to an independent source who has used them in the past?

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