PIU Telephone Mediation

The power of mediation brought to smaller claims

The benefits of mediation in resolving disputes are well publicised and accepted.

• Open and frank discussions between the parties is made possible by the mediator who oversees the proceedings
• The mediator builds a 360° view of the issues by confidential discussion with the parties
• Imbalances in power between the parties are neutralised
• The parties feel safe
• The desire to be “listened to” (often a compelling driver for a claim to go to court) is acknowledged
• The parties work together towards settlement in a conducive environment leading to constructive discussion
• The outcome remains the property of the parties

In smaller claims there may be a greater need for mediation than in large claims – costs spiral disproportionately, while a claimant becomes embittered and disillusioned as their apparently simple claim defies resolution.

But traditional mediation where the parties meet face to face has an indirect cost that may make it inappropriate to many smaller claims.

PIU Telephone Mediation is a process which delivers many of the compelling benefits of mediation for an affordable commitment of both time and cost. PIU Telephone Mediation draws on the experience of a specially selected panel of CEDR mediators with personal injury expertise and special training to deliver mediation by phone.

The process can be completed within a few hours from start to finish using conference calling where necessary and without the participants having to travel. Like all mediation the mediator will make sure that it is conducted in a calm and constructive environment, with full confidentiality, and that the settlement process is managed.

The cost of a telephone mediation is from £145 per party.

Roy Hebburn, Allianz:
"The parties can resolve disputes between themselves in the vast majority of cases. Sometimes they just need a little assistance in getting there. These products offer that assistance. Why do we need judicial intervention unless a serious point of law is involved?"

Contact

For more information please contact at the Personal Injury Unit, Maurice Nichols or Tony Allen or call CEDR Solve on 020 7536 6060 or go to www.cedr.com/piu/personal_injury_unit.php

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