Client feedback

CEDR Solve's commitment to excellence ensures a continual monitoring of quality. After each dispute resolution process, feedback is sought on the process and the mediator's performance from both the lawyers and, when possible, clients involved.

Below is a selection of comments on mediation, the mediator and CEDR Solve from those who have experienced mediation first hand.

The process

"Excellent. Absolutely brilliant."
Paul Barrow, Quinn Melville

"This was my first mediation and I would definitely use mediation again. My opinion about the process was truly positive. I went in thinking that there was no way it was going to settle but ended up with a great result - everyone was pleased with it. I would definitely recommend mediation to clients in the future."
Polly Handford, Forsters

"Eric and I had spent many months banging our heads against a stone clad wall apparently getting nowhere. We had always said that if the case did not settle then the costs of going to a final hearing would be vastly out of proportion to the sums in dispute. Eric is extremely pleased to have reached a settlement."
Steve Allen, Gill Akaster

"Very helpful and practical in settling extremely acrimonious dispute. I would unreservedly recommend mediation to cut short lengthy and stressful legal debates."
Client, employment dispute

"I wish we had used mediation at an earlier stage in our dispute, as it would have saved a lot of time, money and worry."
Client, property dispute

CEDR Solve

"An excellent service"
Bill Gilliam, Eversheds

"This has brought a painful proceeding, lasting well over two years, to a conclusion. After my first encounter with CEDR Solve, I am a great supporter - well done."
Client, employment dispute

"I found CEDR Solve very helpful. This was a last minute mediation and CEDR Solve provided a very good mediator. I would certainly recommend CEDR Solve's service."
Jennifer Smurthwaite, Dickinson Dees

"Using CEDR Solve means that you are getting mediators with a high standard of training and who are focused on commercial issues and there is always a back up team available rather than depending on one person. In my mediations CEDR Solve Mediators have worked hard to achieve a result and usually do."
Sally Carmichael, Turners

"Otsuka availed itself of CEDR's mediation services to successfully resolve a difficult international dispute. We found Dr. Mackie and his team to be quick in grasping the facts, persistent in finding a settlement and its rationale that was acceptable to both sides. Throughout the process, the CEDR team was so diligent and professionally focused on the objective that Otsuka, a Japan-based company, was able to place its full confidence in the process and in the ultimate settlement, after many months in litigation. I highly recommend to any internationally operating company that is facing the complex problem of dispute resolution in the UK to consider mediation by CEDR."
Yoshio Tanabe Director, International Pharmaceutical Business Planning Otsuka Pharmaceutical Co., Ltd. (Tokyo, Japan)

CEDR Solve Mediator

"The mediator and the assistant mediator achieved the unachievable - congratulations."
Alan Spiller

"I believed that a solicitor should be able to negotiate on behalf of his clients and a neutral was unnecessary, I am now a mediation convert after seeing the CEDR Solve Mediator! Very impressed with the day, will be using mediation again."
Chris Thorne, Alms & Young

"The CEDR Solve Mediator was brilliant. My clients thought she was 'excellent, excellent'."
Kevin Whitlock, Turners

"The mediator and assistant were really outstanding."
Rennie Bowe, Security Centre Ltd

"We were extremely impressed how the mediator and his assistant handled this. Should we ever enter a legal dispute again we will definitely go for mediation."
Tor Zimmer, Aquamar UK Limited

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