Employment Services

Your HR conflict toolkit

As workplace dispute resolution moves up the agenda with the Government’s Employment Act of 2008, the new ACAS Code of Practice on Disciplinary and Grievance Procedures and recent guidance from the Chartered Institute of Personnel and Development, the question for the HR practitioner is ...

... where to go for quality advice and assistance to ensure that your organisation is fully equipped to manage conflict effectively?

To start with have a look at CEDR's free Model clauses for mediation and employment policies and also consider...

Getting advice

CEDR can help you to acquire the processes, tools and skills necessary to be self-sufficient in handling conflict effectively.

Our experts can provide advice and assistance on a wide range of areas including:

• Dispute systems design
• Introducing mediation
• Developing formal policies and procedures
• Establishing informal communication protocols
• Coaching managers and teams through change

To find out more about conflict management and our consultancy services email info@cedr.com or contact CEDR's employment services team on telephone +44 (0) 20 7536 6000.

Resolving disputes

Mediation is a flexible, confidential process in which a neutral person actively assists parties to work towards a negotiated agreement.

With 80 per cent of cases settling in one day it is quick and cost effective and gives parties the chance to explore a variety of settlement options. Running alongside other employment processes it can also be used to maintain and rebuild relationships.

CEDR can offer you a choice from over 130 monitored Accredited Mediators backed up by a choice of quality assured services ranging from a comprehensive recommendation and case management service to simple access to the mediator you know you want.

Our mediators can also help in a number of other areas, including:

To find out more about mediation and our dispute resolution services visit www.cedrsolve.com or contact CEDR's employment services team on telephone +44 (0) 20 7536 6060.

Gaining skills

With a wide range of programmes drawing on nearly 20 years of practical experience and the latest academic learning, our training and accreditation can be tailored to meet the needs and seniority of every individual and organisation. 

Our emphasis is always on skills development and includes:

• Workplace Mediation Skills
• Training as a mediator
• How to have difficult conversations
• Better communication skills for teams
• Effective negotiation
• One-to-one skills coaching

Our training courses are highly interactive involving extensive participation through demonstrations, role plays, individual and group feedback and coaching.

CEDR’s faculty represent the most experienced body of conflict management and mediation trainers in the UK and are all experienced conflict practitioners.

To find out more about our training services email training@cedr.com or contact CEDR's employment services team on telephone +44 (0) 20 7536 6000.

About CEDR's work

CEDR has worked on many thousands of disputes acting as a neutral assisting over 1500 negotiating teams every year. We have therefore learnt a lot about what created problems in the first place, what mistakes were made along the way and what could have been done better.

We are the leading commercial mediation and conflict resolution specialist in the UK and Europe. We have been pioneers in developing conflict management and dispute resolution since 1989.

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