Conflict Management

Achieving Board consensus

Although part of the Company’s pan European strategy was to dispose of one of its business divisions, this decision had never really been accepted by two of the directors, leading to tension and delay in making progress.  The US Chief Executive wanted this resolved quickly and also wanted the team to work together more effectively in the future as the disagreement was well known throughout the organisation and was taking up a great deal of time.

The CEDR conflict coach started by holding individual discussions with the key players, helping them prepare for team discussions.  This was followed up by a day’s coaching and facilitated meeting for the entire Board.  This helped them work together through the different options with everyone being listened to and being able to express their own views.  The coach focussed the agenda on what was best overall for the business, and personal issues became secondary.

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