Unaddressed conflict within a workgroup or team degrades performance and productivity. It diverts energy from vital tasks, devalues a collaborative culture and can cause lasting damage to individual reputations and relationships.
Further, the modern business environment presents fresh challenges for the team leader. As well as building up their own cultural diversity, workgroups are increasingly dealing with diverse supplier and customer bases in the global marketplace; the prevalence of e-mail communications inhibits the development of informal personal networking and increases the risk of misunderstandings and confusion; and with the emergence of issues such as work-life balance and the modern risks of stress and burn-out, individual employees have higher expectations for their work life which, if unmet, can create fresh potential for conflict.
CEDR works with managers and individual team members to improve conflict management performance, whether the need is to respond to specific difficulties that have been identified or as a precursor to planned change:
2 Feb 2010
Mediation in the UK today, by Sir Henry Brooke
22 Jan 2010
Mediation Audit to close on Monday 15 February
18 Dec 2009
Dealing with workplace disputes
27 Nov 2009
Conference on Settlement in Arbitration: Report and Rules
Wednesday 17 March 2010
4:00pm - 7.30pm Exchange Forum - Mediator Speed Dating
Wednesday 31 March 2010
Law and practice for non-lawyer mediators
Wednesday 9 June 2010
9, 10, 11, 14 & 15 June 2010 Mediator Skills Training - Fast Track