Our approach

Conflict is a fact of life even in the best-run organisation. It goes under many names - disagreement, disharmony, dispute, difficulty or difference - but the results of mis-managed conflict are the same: at best unwelcome distraction from a heavy workload; at worst damage which may threaten the very future of the organisation.

On the other hand, conflict can be productive, with healthy disagreement often fuelling debate from which new ideas and innovation emerge. Conflicting views can lead to discussion and refinement of solutions, or can act as an impetus for further information gathering, leading to more informed decisions.

CEDR has been in the business of effective dispute resolution for over 17 years.  And in that time we've worked on many thousands of disputes, acting as neutral mediators assisting over 1,500 negotiating teams every year. Whilst helping clients get themselves out of conflict situations, we've learned a lot about how they got there in the first place, what mistakes they made along the way, and what they could have done better.

The lessons from our dispute resolution experience have now been synthesised into a portfolio of consultancy, coaching and training solutions based around five inter-connected practice areas:

• Leadership teams
• Critical work groups
• Key business relationships
• Dispute systems design
• Skills development.

CEDR’s solutions won’t make conflict go away, but they will help organisations manage conflict more efficiently and effectively – cutting the cost of conflict and enhancing its value potential.

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