An organisation's relationships with its customers, key suppliers and joint venture partners are critical to its profitability and long-term success; and a lot of energy and effort goes into promoting positive ongoing relationships, as is evidenced by the growth in customer relationship management systems and strategic alliance initiatives.
However, many of these expensively built structures and project plans run the risk of being de-railed by future tensions - with insufficient attention paid to working relationships, and a traditional adversarial negotiation approach leading to battles to divide the spoils rather than foster collaborative value creation.
CEDR works with our clients to ensure that they get the most from their business relationships, creating lasting loyalty, maximising lifetime relationship value and ensuring that opportunities are not wasted, or risks exacerbated through poor conflict management strategies.
To meet the challenges, our bespoke solutions include:
16 Jun 2008
Strategies from the experts: June 08
13 Jun 2008
The cost of conflict in the wake of the credit crunch
22 May 2008
European Union approves Mediation Directive
21 Apr 2008
CEDR revises its Model Mediation Agreement and Procedure
Thursday 11 September 2008
- 5:00 pm registration for a 5:30pm start'Meet the Mediators' - North East & Midlands
Monday 15 September 2008
Registration and refreshments 7.30 - 8.00am, briefing 8.00 - 9.00am, end 9.30amCEDR Breakfast Briefing: 'Are IP disputes amenable to mediation?' with Alan Limbury
Thursday 18 September 2008
The Managing Conflict Series: Effective conflict management, leadership and organisational culture