Conflict Management

Repairing a difficult manager/subordinate relationship

Both individuals had very determined and controlling management styles and found it difficult to see each others’ perspectives.  The subordinate believed there was a legal case of discrimination and harassment to answer, but the employer’s perspective was that the breakdown of trust and empathy between the two individuals was more important than the legal issues. 

Both individuals were coached separately over the same period of time.  Both agreed that they needed parameters to change their behaviours and an agreed framework to work with each other.

Coaching on an individual basis in two-hour sessions and then together for a half-day for two months, led to them work on ground rules and agree changes together.  They adhered to the framework, which consequently improved their relationship saving the development of a potentially difficult dispute and the possible waste of two careers.

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