Mediator Skills Training - International

Course overview

Mediator skills training leading to assessment for CEDR Mediator Accreditation, which takes outside the UK

Over many years, CEDR has developed a reputation for the quality of its mediator skills training. Here at CEDR we take this very seriously believing very strongly that well trained mediators are key the integrity of the mediation process. It is this belief and reputation which has led many other organisations around the world to approach CEDR to work in partnership to bring this quality training to their countries.

CEDR has nearly 20 years of experience of working with different organisations to deliver mediator skills training across the globe, always with the same attention to detail and quality of training. CEDR never compromises on quality or the standard of its accreditation. We can confidently say that a CEDR accredited mediator in Pakistan, South Africa, Hong Kong or India is of the same standard as a CEDR mediator accredited in the UK.

Course content

The course constitutes approximately 42 teaching hours over a period of five days. This is extremely intensive and a prompt start at 08.30 and a finishing time of 18.00.

Delegates will need to prepare thoroughly for this demanding programme and a minimum of 16 hours pre-reading should be reserved in advance of the course. The Mediator Handbook, case studies and role-play instructions are despatched one month in advance and maximum benefit can only be achieved if all delegates are familiar with these key materials.

Consistency of delivery

A very detailed CEDR trainers' manual has been developed which, for each part of the course, sets out the learning objectives, teaching methodology and debrief points, to ensure that quality and consistency of delivery are maintained

Live demonstration of the mediation process

CEDR does not use video or power point to explain the process; rather we use live demonstration of the phases of mediation, by the experienced CEDR lead trainers. Although this is more difficult and more trainers it is highly effective in showing how the mediation process works and allows participants to interact and ask questions.

Focus on process and skills in parallel

The skills mediators use are linked closely to the different phases of the mediation process. CEDR therefore links relevant instruction in the skills to the examination of the phases of mediation.

Active-engagement through role play

Adults learn better by doing rather than just seeing, and therefore the CEDR course places emphasis on participants practising the skills and process through role play and exercises.

Extensive coaching of participants

During role-play CEDR trainers provide coaching to the practising mediators by reference to a formally defined and well tested competence framework which provided the basis for the assessment process (see later). This ensures consistency of coaching across groups and maximises the opportunity for participants to be successfully accredited.

Private one-to-one feedback

Course evaluations over the last 10 years consistently rate the level of 1-to-1 feedback given to participants as one of the most valuable aspects of our course. During the last 3 days of the course, coaches/assessors have a 15-minute private session giving specific feedback on areas that worked well and areas which need to be developed. This feedback is given in a constructive and appropriate way, using methodology developed over many years. A CEDR coaching and feedback manual has been developed to ensure consistency of approach and quality delivery.

It should be noted that to achieve the coaching and feedback to the level set out above coaches to be present in each group for the whole mediated session. Clearly, to maintain this level of quality there is an impact on cost, as more coaching personnel are needed.

Schedule

The structure of the training is as follows:

Days 1 and 2
By alternating the methods of demonstration and practice we take delegates through the phases of mediationtrainingfrom the first day of the course. Skills and process are exploredlooked at and tried in practical exercises. Case studies, based on actual mediations, are used throughout and participants will experience the role of mediator, adviser and mediation party.

Day 3
This is a 'practice day' of shared learning in preparation for the assessed days. During the day each participant will experience the role of Mediator, Party and their Advisor. There is a coach with each group in every session, throughout the day providing guidance and input as the role play progresses. The whole day is devoted to a single detailed case study and participants practise the skills at each stage of amediation. The training faculty coach small groups of participants through the case study and provide personal feedback to the Mediator of that session.. The mediation sessions are interspersed with group discussions covering the key issues faced by the mediator. This is done in order to focus on what is going well for the Mediator and what areas are to be developed in preparation of the assessment days.

Days 4 and 5 (assessed days)
Each participant mediates one simulated case on each day. A faculty member observes each session and assesses performance against a set of competencies. Individual feedback, group learning and discussion continue alongside this assessment.

CEDR is accredited by the Civil Mediation Council and fulfils the Council's set standards of training, CPD, and administration and is endorsed by other respected bodies. We have also developed flexible international modules.

What you will learn

Under the expert guidance of leading mediator trainers you will learn how to

  • settle disputes effectively - in days rather than months saving vital management time
  • add value to commercial disputes - by finding commercial solutions to commercial problems
  • manage the mediation process and facilitate advanced negotiation
  • advise others on the features and uses of other effective dispute resolution techniques
  • transform the way you communicate

CEDR Accreditation

The Certificate of Accreditation is awarded to participants who demonstrate the level of competence to achieve the status of CEDR Accredited Mediator. It is a highly challenging course, but approximately 70 per cent of participants achieve accreditation. The Foundation Course in Mediation Skills Certificate is awarded to acknowledge the participation of those who do not achieve accreditation, and an opportunity to be reassessed may be available for some participants.

For more information or to book a place, contact CEDR Skills on:

Tel: +44 (0)20 7536 6000
Email: training@cedr.com

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