Workplace Mediation Training (In-house)

CEDR's Workplace Mediation Skills training course can be run as an 'in-company' course for any organisation. This is a common approach for HR, ER, OD teams or indeed cross teams in organisations whish involve other stakeholders such Trade Union Representatives and Legal.

As part of our 'in-company' service, the course structure is flexible, and available in various formats, including or excluding the assessment section - Module Two.

For a more in depth discussion of your specific needs and the various options available to you please contact CEDR Skills on +44(0)20 7536 6080 or email tcommock@cedr.com

Course structure

3 days training focused on workplace mediation

For businesses few situations are more damaging than protracted and difficult disputes or disagreements with an employee or between groups of employees. Workplace conflict can ravage a well established company, distracting and distressing otherwise strong and efficient management teams responsible for dealing with the consequences. Being skilled to deal with these situations can therefore have a huge impact not only to employee relations but ultimately to an organisations bottom line.

Building on their internationally recognised and industry leading commercial Mediator Skills Training, CEDR, the Centre for Effective Dispute resolution have developed a workplace mediator skills training programme focussed skills training, available in two distinctive three day modules. The programme is designed to provide participants with the skills for the effective mediation of all HR and employment disputes.

Module one - The Certificate in Workplace Mediation Skills (Three days)

The CEDR Certificate in Workplace Mediation Skills Training is designed to provide the full skill-set to resolve disputes relating to employment and HR. It demonstrates that you have undertaken the training for understanding and conducting mediation although no formal assessment of competence takes place.

Programme content

The programme focuses specifically on the process of mediation within organisations and the skills to resolve workplace disputes. It includes:

  • a review of dispute resolution methods including a comparison of negotiation, arbitration and mediation
  • instruction and practice in workplace mediation skills and process including the structure and phases of mediation and the necessary communication skills

The mediation sessions are interspersed with practical group discussions covering the key issues faced by the internal mediator such as:

  • What does it mean to be neutral in my organisation?
  • Where does mediation fit in with other policies and processes?
  • What is the role of HR/ ER in mediation?
  • How to manage confidentiality
  • How to create a mediation culture?
  • The internal vs external mediator
  • Creating sustainable solutions

What you will learn

Under the expert guidance of some of the UK's leading mediator trainers, all experienced in commercial and workplace mediation, you will learn how to:

  • settle disputes and conflicts effectively - in days rather than weeks or months saving vital management time
  • add value to your organisation by effective and timely management of conflicts and disputes - by finding sustainable solutions to potentially intractable problems
  • manage the mediation process and facilitate constructive negotiation
  • advise others on the features and uses of other effective dispute resolution techniques
  • transform the way you communicate

Module Two - CEDR Mediator Accreditation (Three days)

Recognising that a number of attendees on the Workplace Mediator Skills Training may decide at the outset, or indeed at a later stage that they would like to work towards achieving Full Accreditation, CEDR has established a second separate module. CEDR Accreditation sets the global benchmark for mediator skills certification, and is an internationally recognised qualification. Accreditataion allows attendees to move from the workplace focus to the broader remit of commercial competence in dispute resolution.

The Accreditation module comprises one day of advanced role play (with lawyers/ representatives) with all attendees receiving one to one feedback and coaching on their performance. This is followed by two days of assessment based on the CEDR Mediator Skills competencies. After the course two written assignments must be submitted with two weeks of the course.

CEDR training is endorsed by The Civil Mediation Council, The Bar Council, The Law Society and The Institute of Leadership and Management. The programme is also recognised for CPD points with the Chartered Institute for Personnel and Development and recognised by The National Open College Network.

For more information or to book a place, contact CEDR Skills on:

tel: +44(0)20 7536 6000
email: training@cedr.com
book online here

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