CEDR Solve Team

The CEDR Group Dispute Service, incorporating CEDR Solve and IDRS Ltd, is Europe's leading commercial mediation and consumer, independent complaints review and ombudsman service.  
 
The commercial unit is led by our Senior Practice Manager, John Munton, who has over 25 years of experience in mediation, adjudication and international arbitration. John and the commercial team are able to provide support and guidance to clients on mediator and neutral suitability and the logistics of setting up a wide range of dispute resolution processes. With up-to-date knowledge of all our mediators and neutrals, John and his team ensure parties select the most appropriate expert to meet their requirements, assisting where required with the logistics of setting up a mediation or other ADR process. Read more about our case management service here.
 
The consumer, independent complaints review and ombudsman unit is led by our Schemes & Business Development Manager, Gina Shim. Gina and her team deal with thousands of cases each year across a range of areas, including tenancy deposit protection, travel and independent complaints handling for complaints against the likes of Ofsted, The Charity Commission and The Tenant Services Authority. The unit also manages ombudsmen services for NYSE LIFFE and others, and has recently expanded significantly with the purchase of the leading consumer ADR provider, IDRS Ltd, in November 2011.
 
To find out more about our team members and how to contact them, please see below.
 
The team
John Munton

John Munton· jmunton@cedrsolve.com
Senior Practice Manager
Direct dial: +44 (0) 20 7536 6056
John is responsible for the management of our operations related to the provision of global commercial dispute resolution services to businesses, law firms and the public sector. He manages the various panels of neutrals that CEDR work with around the world and ensures that our team of experts meet the requirements of our clients. 
Gina Shim
Schemes & Business Development Manager
Senior Adjudicator
Direct dial: +44 (0) 20 7536 6060
Gina is the CEDR Group's Schemes and Business Development Manager within the Dispute Services team, incorporating CEDR Solve and IDRS Ltd. She is responsible for the management; business and scheme development activity across all consumer, independent complaints review and ombudsman schemes.  As Senior Adjudicator, Gina is also responsible for the on-going management of the panel of neutrals engaged by the CEDR Group’s Dispute Services team.
  Uju Obi · uobi@cedrsolve.com
Adjudicator, Mediator and Conciliator 
Direct dial: +44 (0) 20 7536 6060
As a CEDR Solve Adjudicator, Uju reviews and analyses evidence submitted by parties in dispute. Deciding cases in line with current legislation and case law, Uju issues fully-reasoned decisions which are binding on the parties.
Ana Virginia Bauder
Senior Dispute Resolution Adviser
Direct dial: +44 (0) 20 7536 6025
A CEDR Accredited mediator and Senior Dispute Resolution Adviser, Ana is responsible for managing the CEDR Solve team and advising clients on the full range of ADR processes that CEDR Solve offers.
Andreia Aguiar Andreia Aguiar · aaguiar@cedrsolve.com
Dispute Resolution Adviser and Adjudicator
Direct dial: +44 (0) 20 7536 6060

Andreia Aguiar is a CEDR Solve Dispute Resolution Advisor, Adjudicator and accredited mediator. She has worked in the dispute resolution sector for over five years with the Chartered Institute of Arbitrators and now with CEDR Solve where she has worked as an in-house Adjudicator, Administrator of the ABTA Arbitration Scheme and now as a Dispute Resolution Advisor. 
Emma Lucas

Emma Lucas · elucas@cedr.com
Dispute Resolution Adviser
Direct dial +44 (0) 20 7536 6088
As a Dispute Resolution Adviser for CEDR Solve, Emma is responsible for advising clients on the full range of ADR processes that CEDR Solve offer as well as administering case referrals and providing full operational support to clients and neutrals.

CEDR Solve