We use our extensive knowledge, built up over 17 years of leading the dispute resolution and conflict management fields, to design and deliver our training programmes.
Working creatively and flexibily with individuals, teams and organisations we identify the type and level of training required to meet their needs.
Our courses are lead by the most experienced body of conflict management and mediation trainers in the UK and worldwide and our learning style and training methods are highly interactive and experiential. We make extensive use of participative exercises, case studies and role-play and our coaching methods reflect the value of creating opportunities to practice skills and receive constructive feedback in a safe and confidential environment.
Quality assurance forms an integral part of our approach and we seek systematic feedback from all training delegates. This contributes to our ongoing programme of development within our training services and organisation-wide.