CEDR training

Workplace Mediation Skills Training

Building on CEDR’s world renowned, award winning and Institute of Leadership Management accredited commercial mediator training, this 3-day certificated programme will provide participants with the skills required for effective mediation of workplace disputes.

What you will learn
Under the expert guidance of some of the UK’s leading mediator trainers, all experienced in workplace mediation, you will learn how to:

• settle internal workplace disputes and conflicts effectively - in days rather than weeks or months saving vital management time
• add value to your organisation by effective and timely management of conflicts and disputes - by finding ‘stickable’ solutions to potentially intractable problems
• manage the mediation process and facilitate constructive negotiation
• advise others on the features and uses of other effective dispute resolution techniques
• transform the way you communicate

This course is now being offered as an open course, having previously only been available as an in-house course tailored to specific organisational requirements.

Who should attend?
The programme provides a foundation for anyone seeking to understand mediation or practise as a mediator. The skills form part of an essential management tool-kit for:

• anyone with responsibility for resolving workplace disputes
• managers and executives with line management responsibly, in any sectors
• HR managers, business partners, employee relations or investigation officers and advisors, trainers, union representatives, policy advisers
• any individual wishing to develop their ability to manage internal organisational conflict more effectively or wanting to develop workplace dispute resolution systems.

Comments from previous CEDR course participants have included:

'What a surprising journey, handled so well.' - Daniella Horton, In- house counsel, Firyette Shipping UK Ltd

'It exceeded my best expectations' - Frank Kelleher, Solicitor, Francis C. Kelleher & Co.

'Excellent and challenging course' - Frank Nyhan, Solicitor, David J. O'Meara & Sons

The trainers
CEDR's Training Faculty is comprised of over 30 professionals and offers a unique combination of HR, legal and business backgrounds. All faculty members are practising mediators with considerable experience employment and workplace mediation.

Programme content
Equipping participants with a broad perspective on conflict management, the programme focuses specifically on the process of mediation within organisations and the skills required to resolve workplace disputes. It includes:

• a review of dispute resolution methods including a comparison of negotiation, arbitration and mediation
• instruction and practice in workplace mediation skills and process including the structure and phases of mediation and the necessary communication skills
• the mediation sessions are interspersed with practical group discussions covering the key issues faced by the internal mediator such as: establishing and maintaining neutrality when within an organisation; issues surrounding confidentiality of the process and outcomes; and creating sustainable solutions.

Days 1 and 2
By alternating the methods of demonstration and practice we take delegates through the phases of training from the first day of the course. Skills and process are looked at and tried in practical exercises. Case studies, based on actual workplace mediations, are used throughout and participants will experience the roles of mediator and mediation party.

Day 3
This is a full day dedicated to 'practice’ enabling significant shared learning in a safe environment. The role-plays on this day increase in complexity and afford participants an opportunity to practise the skills required at each stage of mediation. The training faculty actively coach each mediator during his or her practice sessions and provide one-to-one private feedback for their future development.

This course does not include assessment of participants' mediation skills, however assessment for CEDR accreditation is available as a follow on option, at additional cost.

The cost
£1700.00 (plus £297.50 VAT) for all participants

Date
Wednesday 21 April 2010 21, 22, 23 April 2010

Venue
IDRC, 70 Fleet Street, London EC4Y 1EU

For more information or to book a place
Please contact the training team on +44(0)20 7536 6000, e-mail events@cedr.com or use our secure server to book online.

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