Conflict Management Training

CEDR’s conflict management professionals bring unparalleled experience in helping you, your team and your organisation to work with conflict as it arises in order to move into a positive upward spiral rather than a destructive downward spiral of broken relationships and unsatisfactory outcomes.

When managed constructively, conflict can create vibrant dynamics within teams and organisations encouraging both creativity and productivity.  Unfortunately, the first association with conflict for many people is the draining cycle of destructive conflict, which erodes relationships and business outcomes simultaneously.

Conflict management training is designed by the CEDR team to fit the requirements of our clients, in terms of content, level of interactivity, duration.  Using tailored case studies and role-plays, delegates work with simulations which reflect their work-place reality and tackle issues and skills which truly reflect their core concerns.

Open courses
The Managing Conflict Series provide an introduction to some of the essential strategies methods and skills of effective conflict management.

• The role of negotiation in effective conflict management
• Effective conflict management, leadership and organisational culture
• Effective conflict management for teams 
• Effective conflict management for managers

*To register your interest or for more information please contact Isabel Phillips at iphillips@cedr.com

Bespoke training
Currently available modules include:

• The CPR of conflict – Components, Processes and Relationships
• Understanding and identifying conflict
• Effective team design
• Working in the 21st Century
• Methods of interpersonal communication
• Emotional intelligence and conflict management
• Decision-making
• Mediation in organisations
• Advanced negotiation skills
• Having difficult conversations: Skills and practice
• Effective intervention in conflict: Choosing your role 

You do not need to know exactly what type of training you want before you call us; we will work with you to identify and prioritise the objectives and learning outcomes for the time you have available. This allows maximum flexibility of approach so that we can work with you as consultants, trainers, coaches or mediators as the need arises. We will also work with you to identify at which level training should be conducted in order to achieve your objectives; whether that is working at the individual, team or organisation level.

For further information or to discuss your training needs contact Isabel Phillips, Senior Training Consultant, tel +44 (0)20 7536 6082, e-mail iphillips@cedr.com

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