The CPR of conflict Components Processes and Relationships

Components of conflict
Destructive conflict experienced first hand without the appropriate tools with which to analyse what is happening can be an extremely debilitating experience; it is easy to feel trapped in a situation with no way out.  However, CEDR training can help you start to look at situations in a new light. 

Key components of conflict include: 

• Understanding the types, sources and consequences of different types of conflict
• Analysing conflict cycles, escalation/de-escalation and conflict consequences
• Experiencing the difference between relationship, process and task conflict

Processes to address conflict
Conflicts change and develop over time, and as different people are drawn in, the processes with which conflict is managed play a key role in determining whether it will be a constructive experience.  As a result strategic decisions can have a major impact both in the prevention of new destructive conflicts and the management of ongoing situations.

Some of the process design elements to be considered in the context of conflict training are:

• How to put teams together and working collaboratively
• Type and style of conflict intervention
• Managing and preventing conflict arising from geographically distributed teams

Relationships
Difficult conversations, overrunning emotions, blame - this is what jumps to mind when conflict is mentioned.  These are relationship issues fundamental to how every individual deals with conflict.

Taken together with elements of process and components, CEDR have a huge amount of expertise in working with people to develop their core competence in: 

• Handling the emotions of themselves and others when in conflict
• Dealing with difficult conversations
• Moving from personal style to choosing a strategy in conflict

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