Training and Events
- Training and Events
- Portfolio
- Conflict Management Training
- The CPR of conflict Components Processes and Relationships
- Understanding and identifying conflict
- Effective team design
- Working in the 21st Century
- Methods of interpersonal communication
- Emotional intelligence and conflict management
- Decision-making
- Mediation in organisations
- Advanced negotiation skills
Benefits:
- Up to 20% off training courses
- Free annual seminar and mediation theatre
- Free events and priority booking
Emotional intelligence and conflict management
Emotions are the driving force behind every conflict situation. Selecting topics from this section provides participants with a unique understanding of how emotions have an impact on the successful functioning of a team.
Topics within this module include:
- Recognizing the importance and effective use of emotion within the workplace
- Understanding the emotional "culture" of the individual/team/organisation
- Role of emotion in conflict management strategies
- Methods of effectively managing emotion
- Tools for the practical use (understanding) of emotional intelligence
If you would like to find out more about this training module as a stand-alone course or how modules may be modified and/or combined so as to create a fuller programme, please contact our training team on +44 (0) 20 7536 6000, e-mail training@cedr.com