Methods of interpersonal communication

Effective communication is key to all business relationships. Selecting topics from this section provides participants with the skill to successfully engage and understand the complexity of verbal and non-verbal communication.

Topics within this module include:

1. Establishing and maintaining effective communication strategies/processes
2. Methods of controlling/reducing destructive conversations
3. Tools for effective listening and understanding
4. Awareness of verbal and non-verbal communication
5. Tools for engaging in 'difficult conversations'
6. Understanding blame and encouraging responsibility
7. Characteristics and consequences of negative behaviour
8. Encouraging self-esteem and the reducing self-defeating behaviours

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