Training and Events
- Training and Events
- Courses
- Conflict Management Training
- The CPR of conflict Components Processes and Relationships
- Understanding and identifying conflict
- Effective team design
- Working in the 21st Century
- Methods of interpersonal communication
- Emotional intelligence and conflict management
- Decision-making
- Workplace Mediation Skills Training
- Advanced negotiation skills
Benefits:
- Up to 20% off training courses
- Free annual seminar and mediation theatre
- Free events and priority booking
Understanding and identifying conflict
This module looks at dealing effectively with conflict as a key competency for success in any organisation. Selecting topics from this section provides participants with a foundational understanding of conflict and conflict management.
Topics within this module include:
- Definition and sources of conflict
- Conflict resolution v. conflict management
- Identification of the different types of conflict (including constructive and destructive conflict)
- Escalation and de-escalation of conflict (conflict cycle)
- Understanding conflict style v. conflict strategy
- Methods of effective conflict management
- Identification (diagnosis) of team/organisational conflict
If you would like to find out more about this training module as a stand-alone course or how modules may be modified and/or combined so as to create a fuller programme, please contact our training team on +44 (0) 20 7536 6000, e-mail training@cedr.com