Joanna O’Rourke
Adjudicator
Expertise: Adjudication; Complaint Review
Qualifications: LLB(Hons) University of London, LPC University of Westminster
- Consumer Disputes
-
-
Consumer Disputes
Independent alternative dispute resolution for consumers when they experience problems with companies. CEDR works in most sectors including flights (aviation), telecommunication (CISAS) and water & sewerage (WATRS).
-
Are you a business?
We provide fast, and cost effective solutions for business-to-consumer
disputes for businesses, central and local government, and trade bodies
who have registered for our services.
-
-
- Mediation
-
-
Mediation
CEDR specialises in the resolution of disputes and deadlocked negotiations
across different sectors including employment and workplace, banking and finance, construction and engineering and clinical negligence.
-
- Fixed Fee ServicesAccess high quality and cost effective mediation services for a fixed price.
- Mediation SchemesTailored mediation services specific to different industries and organisations.
- Platform-to-Business MediationIndependent dispute resolution for businesses working with digital platforms.
- Trusts, Wills & Probate MediationExpert mediators to help you effectively solve your trusts, wills, and probate disputes.
- Workplace MediationExpert mediators to help you effectively solve your workplace dispute.
-
- Commercial Property MediationExpert mediators to help you effectively solve your commercial property dispute.
- Online MediationMediate your dispute online and via telephone.
- Apply to Join CEDR's PanelCEDR is always on the lookout for talented CEDR-accredited mediators to join our panel.
- Resources for Clients & MediatorsFree alternative dispute resolution resources and model contract clauses.
- Environment, Social and Governance ExpertiseConflict prevention and resolution in relation to environmental, social and governance concerns.
-
CEDR Mediators
CEDR’s panel has over 100 mediators across the UK and Europe.
-
-
- Commercial ADR
-
-
Commercial ADR
CEDR offers a wide range of other alternative dispute resolution processes.
-
-
- Training & Consulting
-
-
Training & Consulting
CEDR is a leading provider of conflict, negotiation and mediation training. All are led by expert practitioners and can be tailored to sectors and individual clients.
-
- CEDR-Accredited Mediator Skills Training ProgrammeRecognised internationally as the leading five day programme teaching the skills you need to mediate commercial disputes effectively.
- Employment & Workplace Mediator Skills TrainingLearn to effectively mediate workplace and employment related disputes.
- Employee Relations and GrievancesImprove productivity and staff wellbeing by reducing grievances and destructive conflict.
- NegotiationNegotiation training and 1:1 coaching with some of the best experts in the world.
-
- ConflictPractical advice, tested solutions and effective training on how to lower the cost of conflict in your organisation.
- International Accreditation ProgrammeAdvanced mediator skills training to enhance your international practice and to achieve CEDR-Accredited status.
- Professional Skills & DevelopmentAn online learning programme to continuously develop your skills using CEDR’s mediation expertise.
-
Training Calendar & Events
Book your mediator skills training, masterclasses and continued
professional development sessions.
-
-
- Foundation
-
-
CEDR Foundation
At the heart of CEDR’s work is the CEDR Foundation, a non-profit organisation dedicated to providing alternative dispute resolution projects, research and social awareness benefits for the world.
-
-
Featured projects
-
Diversity & Inclusion in the Mediation Sector
Read case study -
National Student Negotiation Competition
Read case study
-
-
-
-
- MyCEDR
-
-
-
A professional development network.
-
-
-