Tough times, tough talk
Difficult conversations are a natural part of human interaction and working life. Depending on how they are approached and how they proceed, they can present an opportunity to improve and make things work better, or they can lead to damaged relationships and lost business efficiency. In it is not hard to imagine that difficult conversations and the conflict that arises from them have been more common in UK working life recently.
The events we have been through - and are still dealing with - such as the aftermath of the credit crunch, a recession and the Government's spending review have all added to the level of pressure we are facing. And one of the main consequences of that pressure is an increase in the number of difficult conversations we have - or maybe ought to have - with those we encounter in our working lives.
The Tough times, tough talk survey
Download CEDR's Tough times, tough talk Guide.
This is why we, the Centre for Effective Dispute Resolution, have conducted research (executed by Global Market Insite, September 2010) into the attitudes of 1,000 people working in the UK to find out how conflicts arise and if they are getting worse.
In this concise guide we will look at the results and what can be done about difficult conversations, how conflict can be managed and how full-blown disputes can be resolved most effectively.
Graham Massie, CEDR Director of Consultancy, and James South, CEDR Director of Training, discuss conclusions on conflict arising from the 2010 Tough Talk survey.
Gregory Hunt, Director of CEDR Solve, and Ana Virginia Bauder, CEDR Solve Client Adviser, discuss how disputes can be resolved, following the 2010 Tough Talk Survey.
To read the press releases please click below:
See details of the research findings of the Tough Times, Tough Talk survey.