“Tracey, you are not listening to me; I have told that you that I do not want to role-play!” These were the words that were being shouted at me by a very cross looking participant (eyes narrowed, pursed lips and red faced) whilst I was setting up an exercise for a simulated mediation on a […]
About Tracey Fox
The sun is shining in London, presents are piling up under the tree, you’ve eaten more chocolate than you can handle at this point, and Christmas is less than a week away. The holiday season is in full swing and many of us are basking in its glow. It’s therefore hard to imagine that just a […]
CEDR’s mission is to inspire business to use mediation when managing and resolving disputes. A large part of this is ensuring that mediators are trained to a standard of excellence. Understanding how adults learn is key to learning transfer, skill acquisition and ultimately effective mediation training. Adults learn better by doing rather than just seeing […]
Last week I had a 90 minute telephone conflict coaching session with a lawyer in a remote location on the other side of the world. The purpose of the call was to provide conflict coaching which is aimed at “unlocking a person’s potential to effectively engage with a specific area of conflict that they are […]
The importance of effective employee engagement to help drive your company forth. Edited by Andrew Fiddy, Skills Project Coordinator, CEDR Following a study of more than 3,100 employers worldwide HR consultancy, Aon Hewitt, showed that employee engagement trends improved, increasing from 56 per cent in 2010 to 58 per cent in 2011. The study revealed […]
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