CISAS is an Ofcom certified Alternative Dispute Resolution (ADR) Scheme for communications industry disputes between customers and companies covered under General Condition 14 of the Communication Act 2003 (GC14).
All communications providers offering services covered by GC14 must subscribe to one of the Ofcom approved ADR schemes.
Customers may make an application to CISAS for adjudication against a CISAS member company provided they have already referred their complaint to the company and either 8-week’s has elapsed or the company has told the customer that they cannot agree and a state of deadlock exists between them.
CISAS uses adjudication as the method of ADR which means that both customer and company have an opportunity to submit written evidence on each case which is assessed by a legally qualified adjudicator who will issue a written decision that becomes binding on the company if the customer accepts it. If the customer rejects the decision the adjudication has no effect on either party.
CISAS membership requires a small annual retainer and a case fee will then apply to each individual case. A breakdown of charges is available from the CISAS Team Leader, Holly Quinn.
If you would like an information pack, or you have any questions, please contact the CISAS Team Leader, Holly Quinn.
If you would like to apply for CISAS membership today please complete a short online form by clicking here. Once you have submitted the form online we will prepare a contract and send it to you for review and signature.