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Annual Reports

CISAS was established in 2003 and during its operation it has generated lots of useful data and information. In addition to recording KPIs, we also keep records of other statistical information to be published in our annual reports. Below is a list of the annual reports that have been published so far.

For operational reasons it was agreed with OFCOM that a combined report would be produced for 2011 & 2012.

Please click on the links to download the relevant report.

 
 
ADR Entity Reporting
 
CISAS was approved as an ADR Entity by Ofcom in July 2015. Under the Alternative Dispute Resolution for Consumer Disputes (Competent Authorities and Information) Regulations 2015, CISAS is required to publish information on an annual basis relating to the operation of the Scheme.

 

CISAS: Independence, Integrity, Impartiality
Certified
by Ofcom
Operated
by CEDR

CISAS
Centre for Effective Dispute Resolution
70 Fleet Street
London
EC4Y 1EU

T: 020 7520 3827
F: 0845 1308 117
E: info@cisas.org.uk