We set high standards across the full range of services we offer. We aim to achieve those standards all of the time. Although seldom used, we have a procedure for dealing with complaints that ensures they are given proper attention.
CEDR aims to provide a responsive and timely service to all our clients, we will:
- treat all complaints seriously and deal with them properly;
- resolve complaints promptly; and
- learn from complaints and take action to improve our service.
For Consumer Schemes Related Complaints
For all other Complaints
Please refer to Complaints Procedure - General.