If you have already downloaded, completed, and are ready to submit your case application form
then please click here to continue.
If you have not yet downloaded a case application form then please fill in and submit the form below.
Before you submit your application you should ensure that your claim can be accepted.
In order to make that assessment please answer the following questions and then click the 'Submit' button. You will then
be able to download your case application form.
Have you complained to the Operator?
Has a Senior Manager at the Operator written to you confirming you have reached the end of their complaints process and referring you to the CEDR Independent Adjudication Scheme?
Does your claim relate to a transaction with the Operator?
How did you first hear about this scheme?
Centre for Effective Dispute Resolution
70 Fleet StreetLondonEC4Y 1EUUnited Kingdom
Telephone: 020 7520 3817Fax: 0845 1308 117Textphone: 020 7520 3767Email: firstname.lastname@example.org
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