Gaming and Gambling


CEDR adjudicates disputes between customers and lottery operators who are members of the CEDR Scheme. The operator of the National Lottery, Camelot, is a member of this Scheme.

We are approved as an independent dispute resolution provider by the regulator, The Gambling Commission to:

  • Adjudicate disputes related to transactions (game playing).

We cannot adjudicate:

  • Disputes related to customer service and gaming licenses which is dealt with by the Gambling Commission.


What is Adjudication?


Contact us

Centre for Effective Dispute Resolution

70 Fleet Street
United Kingdom

Telephone: 020 7520 3817
Fax: 0845 1308 117
Textphone: 020 7520 3767