Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding and can only be appealed in the courts in very rare occasions.
This process is conducted entirely in writing.
Click here to view more about this service.
More information on the scheme is available on the ABTA website by clicking here
Centre for Effective Dispute Resolution
70 Fleet Street
Telephone: 020 7536 6111
Fax: 0845 1308 117
Textphone: 020 7520 3767