Step One: Raise your concerns directly with the builder.
Step Two: If the builder is not able to resolve your problem to your satisfaction you may raise a complaint with the BLP Insurance.
Step Three: Should you remain dissatisfied following intervention by BLP you may submit an application to CEDR for adjudication.
Centre for Effective Dispute Resolution
70 Fleet Street
Telephone: 020 7520 3800
Fax: 0845 1308 117
Textphone: 020 7520 3767