Homes and Housing

Consumer Code for Home Builders Independent Dispute Resolution Scheme

CEDR / IDRS provides adjudications for the Consumer Code for Homebuilders.

Read a full copy of the rules that apply to this process

The Consumer Code for Homebuilders was developed by the home-building industry to make the home buying process fairer and more transparent for purchasers. The Code aims to ensure that all buyers are treated fairly, know what levels of service to expect, are fully informed about their purchase and their consumer rights before and after they move in, and are provided with a speedy, low cost dispute resolution scheme to deal with complaints.

The Code contains requirements that all home builders who are registered with the UK’s main new home warranty providers; NHBC, Premier Guarantee and LABC Warranty must comply with.

Until the Consumer Code was introduced, a home buyer who felt that they had a claim against their builder, as a result of their builder’s action or inaction, would have to have taken a case to court if the matter was not covered by their Home Warranty scheme.

Under the Consumer Code, not only are the builder’s responsibilities more clearly laid out, there is also a low-cost, speedy, independent dispute resolution scheme that will determine a builder’s responsibilities, without the customer having to take to legal action.

The scheme applies to complaints within the first two years from the start date of the home warranty cover and has a maximum award of £15,000.


Contact us

Centre for Effective Dispute Resolution

70 Fleet Street
United Kingdom

Telephone: 020 7520 3800
Fax: 0845 1308 117
Textphone: 020 7520 3767