If you have a complaint, you should raise it with the garage as soon as possible.
If you remain dissatisfied after two weeks escalate your complaint to the Good Garage Scheme. Upon receipt of your complaint, a representative will investigate the situation with the garage involved. Following this, they will be in contact with you.
If Good Garage Scheme are unable to resolve your complaint they will refer the matter to CEDR for legally binding arbitration.
Centre for Effective Dispute Resolution
70 Fleet Street
Telephone: 020 7520 3800
Fax: 0845 1308 117
Textphone: 020 7520 3767