We adjudicate disputes referred to CEDR by referenceline in relation to a number of their monitored businesses listed on the Traders page.
Adjudication is a process by which an adjudicator, who is legally qualified, weighs up the documents and evidence provided by the customer and the trader in order to reach a written decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand as appropriate.
Referenceline was founded in 1997. They collect and publish independent customer feedback (reviews) about businesses, measuring their performance against agreed Codes of Practice. referenceline work with professional bodies, Trade Associations, Local Authority "Trusted Trader" schemes and others to monitor and promote the performance of their member businesses.
Referenceline regard independent dispute resolution as an essential complement to their review service and recommend CEDR to businesses that are not already members of an ADR scheme.
Centre for Effective Dispute Resolution
70 Fleet Street
Telephone: 020 7520 3800
Fax: 0845 1308 117
Textphone: 020 7520 3767