Our staff are working remotely from home so please do not post anything to the office, until further notice. However, any post that is sent in will be processed within 10 working days. If possible, customers are advised to email [email protected] if they require advice or support. Alternatively, our call handlers are available to assist from 9am to 5pm Monday to Friday.  Please note that there may be some delays in the processing and resolution of cases. We apologise for any inconvenience this may have caused.

What is the CIMA Scheme?

We provide ADR for members of the Chartered Institute of Management Accountants (CIMA) and their customers. CIMA is the world’s largest and leading professional body of management accountants with more than 227,000 members and students in 179 countries.

We provide Conciliation services to help resolve your dispute. 

Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties. This process is conducted by several means of communication including telephone, Skype or by email.

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below. 

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

Companies covered

This Scheme is only available to CIMA Members in Practice (CIMA members who offer accountancy services directly to the public).

The steps you must take before submitting a complaint

Step 1.

Raise your complaint with the company in the first instance

Step 2.

If the company is not able to resolve your dispute to your satisfaction you can refer the matter to CIMA, who will try to resolve the complaint. 

Step 3.

If the matter remains unresolved CIMA can refer the matter to CEDR if both parties agree to participate in alternative dispute resolution. 

Ready to submit a complaint?

Complain now

Need additional assistance?

Please call us and we will provide the support that you need

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