How to complain
To start your claim, please contact CIMA directly for an application form to use this service. Once CIMA have provided you with the form, please email the completed application form and any supporting evidence to [email protected].
- Consumer Disputes
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Consumer Disputes
Independent alternative dispute resolution for consumers when they experience problems with companies. CEDR works in most sectors including flights (aviation), telecommunication (CISAS) and water & sewerage (WATRS).
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Are you a business?
We provide fast, and cost effective solutions for business-to-consumer
disputes for businesses, central and local government, and trade bodies
who have registered for our services.
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- Mediation
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Mediation
CEDR specialises in the resolution of disputes and deadlocked negotiations
across different sectors including employment and workplace, banking and finance, construction and engineering and clinical negligence.
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- Fixed Fee ServicesAccess high quality and cost effective mediation services for a fixed price.
- Mediation SchemesTailored mediation services specific to different industries and organisations.
- Platform-to-Business MediationIndependent dispute resolution for businesses working with digital platforms.
- Trusts, Wills & Probate MediationExpert mediators to help you effectively solve your trusts, wills, and probate disputes.
- Workplace MediationExpert mediators to help you effectively solve your workplace dispute.
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- Commercial Property MediationExpert mediators to help you effectively solve your commercial property dispute.
- Online MediationMediate your dispute online and via telephone.
- Apply to Join CEDR's PanelCEDR is always on the lookout for talented CEDR-accredited mediators to join our panel.
- Resources for Clients & MediatorsFree alternative dispute resolution resources and model contract clauses.
- Environment, Social and Governance ExpertiseConflict prevention and resolution in relation to environmental, social and governance concerns.
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CEDR Mediators
CEDR’s panel has over 100 mediators across the UK and Europe.
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- Commercial ADR
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Commercial ADR
CEDR offers a wide range of other alternative dispute resolution processes.
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- Training & Consulting
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Training & Consulting
CEDR is a leading provider of conflict, negotiation and mediation training. All are led by expert practitioners and can be tailored to sectors and individual clients.
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- CEDR-Accredited Mediator Skills Training ProgrammeRecognised internationally as the leading five day programme teaching the skills you need to mediate commercial disputes effectively.
- Employment & Workplace Mediator Skills TrainingLearn to effectively mediate workplace and employment related disputes.
- Employee Relations and GrievancesImprove productivity and staff wellbeing by reducing grievances and destructive conflict.
- NegotiationNegotiation training and 1:1 coaching with some of the best experts in the world.
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- ConflictPractical advice, tested solutions and effective training on how to lower the cost of conflict in your organisation.
- International Accreditation ProgrammeAdvanced mediator skills training to enhance your international practice and to achieve CEDR-Accredited status.
- Professional Skills & DevelopmentAn online learning programme to continuously develop your skills using CEDR’s mediation expertise.
- Conflict Review SessionPsychological Safety – the key to innovation and wellbeing. Schedule your free and confidential session with a CEDR expert.
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Training Calendar & Events
Book your mediator skills training, masterclasses and continued
professional development sessions.
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- Foundation
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CEDR Foundation
At the heart of CEDR’s work is the CEDR Foundation, a non-profit organisation dedicated to providing alternative dispute resolution projects, research and social awareness benefits for the world.
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Featured projects
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Diversity & Inclusion in the Mediation Sector
Read case study -
National Student Negotiation Competition
Read case study
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- MyCEDR
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A professional development network.
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