Section 1

This application form is for customers to bring a claim against a communications provider that subscribes to CISAS. The application form will ask you for the details needed to understand what you would like the company to do and decide your dispute. Applications can only be accepted after you have given the communications provider a period of at least 8 weeks in which to address your complaint, or at any time after the provider communicates to you that they have reached deadlock.

What do I need to do?:

• Read the Rules and the Guidance for Customers fact sheet. If you are unsure of how to answer a question please contact CISAS for guidance.
• Fill in the application form giving as much information as you can
• It may take you some time to go through the application form and get all your facts together but having all the information will help CISAS assess your case fairly
• You must provide evidence to prove your claim.

Evidence

In order to prove your claim, you must submit evidence that supports your position. Where possible your evidence should be submitted in chronological order. You may wish to provide any of the following evidence:

• A copy of the agreement or contract you had with the provider.
• Invoices and/or receipts for the cost of the product and/or service.
• Letters and/or email communications with the provider
• Photographs.
• Price schedules.
• Receipts for all expenses you wish to claim for.
• Recordings (Audio).
• Screenshots of the provider’s website.
• Screenshots of other websites (Consumer forums etc.
• Terms & Conditions of the provider.
• Video evidence.

As part of the adjudication process, a copy of your application and all submitted evidence will be sent to the communications provider concerned in order for them to respond to the claims you have made and to submit their own evidence in defence. A copy of that evidence will be sent to you.