CISAS Complaint Online Form
What is this application for?
This application form is for customers to bring a claim against a communications provider that subscribes to CISAS. The application form will ask you for the details needed to understand what you would like the company to do and decide your dispute.
Applications can only be accepted after you have given the communications provider a period of at least 8 weeks in which to address your complaint, or at any time after the provider communicates to you that they have reached deadlock.
What do I need to do?
- Please read the Rules and the Guidance for Customers fact sheet. If you are unsure of how to answer a question please contact CISAS for guidance.
- Fill in the application form giving as much information as you can.
- It may take you some time to go through the application form and get all your facts together but having all the information will help CISAS assess your case fairly.
- You must provide evidence to prove your claim.
Please let us know if you have any practical needs where we could help – for example with information in another format (e.g. larger print) or in another language. If you require assistance in completing this form please contact us.
PDF Application Form Available
If you require a printable version of the application form, to post to us, please click here. We can also send you a paper version, please email cisas@cedr.com to arrange this.
If you would like to post your application in, please download the PDF application form above.
You can send applications to:
CEDR Services Ltd
100 St. Paul's Churchyard
London
EC4M 8BU