Why should my company join CISAS?

CISAS is an Ofcom certified Alternative Dispute Resolution (ADR) Scheme for communications industry disputes between customers and companies covered under General Condition 14 of the Communication Act 2003 (GC14).

All communications providers offering services covered by GC14 must subscribe to one of the Ofcom approved ADR schemes.

How does it work?

Customers may make an application to CISAS for adjudication against a CISAS member company provided they have already referred their complaint to the company and either 8-week’s has elapsed or the company has told the customer that they cannot agree and a state of deadlock exists between them.

How does CISAS decide disputes?

CISAS uses adjudication as the method of ADR which means that both customer and company have an opportunity to submit written evidence on each case which is assessed by a legally qualified adjudicator who will issue a written decision that becomes binding on the company if the customer accepts it. If the customer rejects the decision the adjudication has no effect on either party.

How much does CISAS cost?

CISAS membership requires a small annual retainer and a case fee will then apply to each individual case. A breakdown of charges is available from the CISAS Team.

Request an information pack

If you would like an information pack, or you have any questions, please contact the CISAS Team.

How do I apply now?

If you would like to apply for CISAS membership today please complete this short online form. Once you have submitted the form online we will prepare a contract and send it to you for review and signature.

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