The data below is taken from our CEDR Customer Satisfaction Survey for Consumer Adjudication and Arbitration for last month (August 2018). This survey is sent to all customers who have filed a claim under our CISAS scheme where possible.

Number of respondents

1. Offers

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

2. Settlement

Did you accept the offer?

3. Settled case satisfaction

For those whose complaint was settled, the following data applies:

Overall, how satisfied or dissatisfied are you with CEDR?

4. Adjudication

What was the outcome of your adjudication?

For those whose claim ‘succeeded in full’:

Overall, how satisfied or dissatisfied are you with CEDR?

For those whose claim ‘succeeded in part’:

Overall, how satisfied or dissatisfied are you with CEDR?

For those whose claim ‘did not succeed’:

Overall, how satisfied or dissatisfied are you with CEDR?