The data below is taken from our CEDR Customer Satisfaction Survey for Consumer Adjudication and Arbitration. This survey is sent to all customers who have filed a claim under our CISAS scheme where possible.

1. Case Settled

After your application was accepted by CEDR for review, did the company offer to settle your complaint?

2. Settled case satisfaction

For those whose complaint was settled, the following data applies:

Overall, how satisfied or dissatisfied are you with CEDR?

3. Outcome of Adjudication or Arbitration

Of the 37% of cases that went to Adjudication or Arbitration:

What was the outcome of your adjudication / arbitration?

For those whose claim ‘succeeded in part’:

Overall, how satisfied or dissatisfied are you with CEDR?

4. Claim did not succeed

For those 37% whose claim did not succeed, the following data applies:

Overall, how satisfied or dissatisfied are you with CEDR?