What is the Funeral Planning Authority?

CEDR is the dispute resolution body for deadlocked complaints related to members of the Funeral Planning Authority (FPA) and their customers.

We provide Conciliation and Arbitration services to help resolve your dispute. 

Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties.

This process is conducted by several means of communication including telephone, Skype or by email.

Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act (1996) and can only be appealed in the courts in very limited circumstances. The arbitration process is conducted entirely in writing.

We use either Arbitration or Conciliation.

Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties.

This process is conducted by several means of communication including telephone, Skype or by email.

Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act (1996) and can only be appealed in the courts in very limited circumstances. The arbitration process is conducted entirely in writing.

The arbitration process is conducted entirely in writing.

Companies covered

You will be directed to an external site, where you can search to see if your company is covered under this Scheme.

The steps you must take before submitting a complaint

Step 1.

Raise your concerns with the funeral firm.

Step 2.

If you remain dissatisfied refer the matter Funeral Planning Authority who will in turn refer to the matter to CEDR for conciliation.

Step 3.

If the matter is not resolved through conciliation you may proceed to binding arbitration if you wish.

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