Our staff are working remotely from home so please do not post anything to the office, until further notice. However, any post that is sent in will be processed within 10 working days. If possible, customers are advised to email [email protected] if they require advice or support. Alternatively, our call handlers are available to assist from 9am to 5pm Monday to Friday.  Please note that there may be some delays in the processing and resolution of cases. We apologise for any inconvenience this may have caused.

What is the Funeral Planning Authority?

CEDR is the dispute resolution body for deadlocked complaints related to members of the Funeral Planning Authority (FPA) and their customers.

We provide Conciliation and Arbitration services to help resolve your dispute.

Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties.

This process is conducted by several means of communication including telephone, Skype or by email.

Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act (1996) and can only be appealed in the courts in very limited circumstances. The arbitration process is conducted entirely in writing.

The arbitration process is conducted entirely in writing.

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below. 

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

Companies covered

You will be directed to an external site, where you can search to see if your company is covered under this Scheme.

The steps you must take before submitting a complaint

Step 1.

Raise your concerns with the funeral firm.

Step 2.

If you remain dissatisfied refer the matter Funeral Planning Authority who will in turn refer to the matter to CEDR for conciliation.

Step 3.

If the matter is not resolved through conciliation you may proceed to binding arbitration if you wish.

Ready to submit a complaint?

Complain now

Need additional assistance?

Please call us and we will provide the support that you need

Call us
Your Cart
Skip to main content