Our staff are working remotely from home so please do not post anything to the office, until further notice. However, any post that is sent in will be processed within 10 working days. If possible, customers are advised to email [email protected] if they require advice or support. Alternatively, our call handlers are available to assist from 9am to 5pm Monday to Friday.  Please note that there may be some delays in the processing and resolution of cases. We apologise for any inconvenience this may have caused.

What is Funeral Services Limited?

We provide ADR for customers of Funeral Services Limited  (Co-Op Funeralcare) who have not been able to resolve disputes directly with the company.

We provide Arbitration services under this scheme. Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding and can only be appealed in the courts in very rare occasions.

This process is conducted entirely in writing.

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below. 

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

Companies covered

Please click the below button to see all companies.

The steps you must take before submitting a complaint

Step 1.

Raise your concerns directly with the Funeral Services Limited.

Step 2.

If you remain dissatisfied after six weeks, or Funeral Services Limited tells you they are unable to provide the redress you seek, you can make an application for CEDR Arbitration.

Step 3.

Submit your application to CEDR. 

Ready to submit a complaint?

Complain now

Need additional assistance?

Please call us and we will provide the support that you need

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