What is the SAIF Scheme?

We provide alternative dispute resolution services for members of the National Society of Allied and Independent Funeral Directors (SAIF) and their customers.

We provide independent conciliation and arbitration services under this scheme. Please note that the conciliation and arbitration process is done completely in English only and that the solution may be different from an outcome determined by a court applying strict legal principles and rules.

Please note that a consumer can withdraw a case at any time prior to the issuing of the award for arbitration and any time prior to issuing of the settlement agreement for conciliations.

Conciliation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties. This process is conducted by several means of communication including telephone, Skype or by email.

Arbitration is a formal and legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding and can only be appealed in the courts in very rare occasions. This process is conducted entirely in writing. The parties will be notified once the complete case file is received by the Arbitrator and the ADR procedure has commenced.

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below. 

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

Companies covered

You will be redirected to an external site, where you can search the companies covered.

The steps you must take before submitting a complaint

Step 1.

Raise your complaint with the company in the first instance

Step 2.

If you remain dissatisfied you may refer to the matter to us for conciliation

Step 3.

If conciliation doesn’t resolve your complaint, you can escalate the matter to arbitration within 20 working days from the completion date of the conciliation process

Ready to submit a complaint?

You will be directed to the National Society of Allied and Independent Funeral Directors. 

Complain now

Need additional assistance?

Please call us and we will provide the support that you need

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