CEDR adjudicates disputes between customers and lottery operators who are members of the CEDR Scheme. The operator of the National Lottery, Camelot, is a member of this Scheme.
We are approved as an independent dispute resolution provider by the regulator, The Gambling Commission to:
- Adjudicate disputes related to transactions (game playing).
We cannot adjudicate:
- Disputes related to customer service and gaming licenses which is dealt with by the Gambling Commission.