CEDR adjudicates disputes between customers and lottery operators who are members of the CEDR Scheme. The operator of the National Lottery, Camelot, is a member of this Scheme.

We are approved as an independent dispute resolution provider by the regulator, The Gambling Commission to:

  • Adjudicate disputes related to transactions (game playing).

We cannot adjudicate:

  • Disputes related to customer service and gaming licenses which is dealt with by the Gambling Commission.

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