Gaming and Gambling

Lotteries

CAMELOT CASES

Stage One: Raise your concerns with Camelot.

Stage Two: If you remain dissatisfied following receipt of final position letter from a Camelot Senior Manager you may refer the matter to CEDR by submitting an application for adjudication.

Stage Three: Once submitted your application will be reviewed for its eligibility.

Stage Four: If accepted your claim will be allocated to an adjudicator.

Stage Five: Claims up to £10,000: The adjudicator will issue a written Decision that the customer may choose accept or reject. If accepted Camelot must comply with the adjudicators direction on redress.

Claims over £10,000: The adjudicator will issue a recommendation. If both the customer and Camelot accept the recommendation it becomes a binding contract.

Click here to see a full copy of the rules that apply to this process.

 

OTHER OPERATORS AND PROVIDERS:

Stage One: Raise your concerns with the organisation.

Stage Two: If you remain dissatisfied following confirmation from the organisation that you have reached end of their complaints process you may refer the matter to CEDR by submitting an application for adjudication.

Stage Three: Once submitted your application will be reviewed for its eligibility.

Stage Four: If accepted your claim will be allocated to an adjudicator.

Stage Five: The adjudicator will issue a written Decision that the customer may choose accept or reject. If accepted the organisation must comply with the adjudicators direction on redress.

Click here to see a full copy of the rules that apply to this process.

 
 
 

Contact us

Centre for Effective Dispute Resolution

70 Fleet Street
London
EC4Y 1EU
United Kingdom

Telephone: 020 7520 3817
Fax: 0845 1308 117
Textphone: 020 7520 3767
Email: applications@cedr.com