We provide independent conciliation between subscribing organisations and their patients if they are unable to resolve their complaints directly through the organisations own complaints procedure.
Concilisation is a private and structured form of negotiation assisted by a trained CEDR Accredited mediator. If a settlement is reached the mediator can draw up an agreement that can then become a legally binding contract if signed by both parties.
This process is conducted by several means of communication including telephone, Skype or by email.
Centre for Effective Dispute Resolution
70 Fleet Street
Telephone: 020 7520 3800
Fax: 0845 1308 117
Textphone: 020 7520 3767