Managed independently by Centre for Effective Dispute Resolution.
This Scheme uses Arbitration.
Arbitration is a formal, legally binding process where the dispute is resolved by the decision of a nominated third party called an arbitrator. Once the arbitrator issues their award it is legally binding under the Arbitration Act of 1996 and can only be appealed in the courts on very limited grounds.
To submit an application form, please download it, and then upload to us via the complain now button.
Raise your concerns directly with the company.
If you remain dissatisfied following receipt of the final position given to you by the company you may refer the matter to Bonded Coach Holidays.
If you remain dissatisfied following intervention by Bonded Coach Holidays you may apply for arbitration.