This Scheme applies to applications for arbitration made to the Centre for Effective Dispute Resolution (CEDR) in respect of disputes between ‘traders’ (that is, member companies of the Glass & Glazing Federation (“GGF”) or registered firms of the Fenestration Self-Assessment Scheme (“FENSA”) and their customers. Prior to the institution of arbitration proceedings the Parties must attempt to settle the dispute through GGF’s conciliation procedure (if a GGF member company) or through FENSA’s complaint process (if a FENSA registered firm) for at least 40 working days. If the conciliation procedure fails to resolve the dispute the Parties may proceed to arbitration.
Centre for Effective Dispute Resolution
70 Fleet Street
Telephone: 020 7520 3800
Fax: 0845 1308 117
Textphone: 020 7520 3767