National Custom & Self Build Association

NaCSBA

National Custom & Self Build Association

NaCSBA is the voice of the Custom and Self-build housing sector. It's mission is to make Custom and Self-build a mainstream choice for everyone seeking a home of their own.

Cost

£50

Duration

Up to 90 days

Homes Header
New build

What we can do

CEDR can provide the services of a conciliator for a private and structured form of assisted negotiation. If a settlement is reached the conciliator can draw up an agreement that can then become a legally binding contract if signed by both parties.

  • If you want to know more about how we can help you with your NaCSBA complaint, please visit our Help & Guides.

The steps you must take before submitting a complaint

1
speech bubble icon

Contact the company

Contact the company who undertook the works as soon as possible.
2
clipboard icon

Get in touch with NaCSBA

If the company is not able to resolve your problem to your satisfaction within 14 days you can escalate the complaint to NaCSBA.
3
tick and cross icon

Refer to CEDR for conciliation

NaCSBA may refer your matter to CEDR for independent conciliation at the end of their own complaint review process.
Woman smiling

Are you a business?

CEDR can provide dispute resolution services for businesses in most sectors.

  • Fast, and cost effective solutions
  • Provided at a sustainable cost
Chartered Training Standards Institute


Skip to main content