play video

CISAS

Communication & Internet Services Adjudication Scheme

Managed independently by Centre for Effective Dispute Resolution

go to the next section

Complain now

Duration: Approx 6-8 Weeks

Cost: Free to use

Get in contact

Before making a claim you should read our Guidance Notes. You can then make and submit your claim online. If you have any questions, just get in touch.

+44(0)20 7520 3800 applications@cedr.com

Who are CISAS?

CISAS is managed independently by The Centre for Effective Dispute Resolution (CEDR), an Alternative Dispute Resolution Provider, certified by Ofcom, to resolve disputes related to communication and internet services. The service is free of charge to customers as required by the Communications Act 2003.

What we can do

CISAS is designed to adjudicate disputes that have not been resolved through the communication provider’s own complaints procedure.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry’s standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.

CISAS Downloads

Application form 4MB | PDF Application form 4MB | PDF Application form 4MB | PDF Application form 4MB | PDF Application form 4MB | PDF Application form 4MB | PDF Application form 4MB | PDF Application form 4MB | PDF Application form 4MB | PDF

Companies covered

The steps you must take before submitting a claim

Step 1.

Raise your complaint with the company in the first instance

Step 2.

If the company is not able to resolve your dispute to your satisfaction within 8 weeks or is the dispute has reached ‘deadlock’ you can come to CISAS.

Step 3.

CISAS will adjudicate the dispute and an adjudicator will issue a final decision. You are free to either accept or reject this decision.

Things we cannot assist with

Ready to submit a claim?

Complain now

Need additional assistance?

Please call us and we will provide the support that you need

Subscribe