Building Life Plans Code for the Sale of New Homes
Managed independently by Centre for Effective Dispute Resolution.
This Scheme uses Adjudication.
Adjudication is a process by which an adjudicator, who is usually legally qualified, weighs up the documents and evidence provided by the customer and the company in order to reach a decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand. The adjudicator’s decision is binding upon both parties* if the customer chooses to accept it. If the customer chooses not to accept the decision, it will have no binding effect on either party.
Raise your concerns directly with the builder.
If the builder is not able to resolve your problem to your satisfaction you may raise a complaint with the BLP Insurance.
Should you remain dissatisfied following intervention by BLP you may submit an application to CEDR for adjudication.