Our staff are working remotely from home so please do not post anything to the office, until further notice. However, any post that is sent in will be processed within 10 working days. If possible, customers are advised to email [email protected] if they require advice or support. Alternatively, our call handlers are available to assist from 9am to 5pm Monday to Friday. Please note that there may be some delays in the processing and resolution of cases. We apologise for any inconvenience this may have caused.
This Scheme uses Adjudication.
Adjudication is a process by which an adjudicator, who is legally qualified, weighs up the documents and evidence provided by the customer and the trader in order to reach a written decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand as appropriate.
Referenceline was founded in 1997. They collect and publish independent customer feedback (reviews) about businesses, measuring their performance against agreed Codes of Practice. referenceline work with professional bodies, Trade Associations, Local Authority "Trusted Trader" schemes and others to monitor and promote the performance of their member businesses.
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below.
To see all companies covered you will be directed to an external link.
Raise your concerns directly with the developer.
If your complaint is not resolved to your satisfaction by the developer you may submit an application to CEDR for adjudication.