What is the Referenceline Scheme?

We adjudicate disputes referred to CEDR by referenceline in relation to a number of their monitored businesses listed on the Companies Covered page.

This Scheme uses Adjudication.
Adjudication is a process by which an adjudicator, who is legally qualified, weighs up the documents and evidence provided by the customer and the trader in order to reach a written decision. The adjudicator will take into account the law relevant to the subject matter of the dispute at hand as appropriate.

Referenceline was founded in 1997. They collect and publish independent customer feedback (reviews) about businesses, measuring their performance against agreed Codes of Practice. referenceline work with professional bodies, Trade Associations, Local Authority "Trusted Trader" schemes and others to monitor and promote the performance of their member businesses.

If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below. 

Complaints Procedure

Complaint Form

Independent Reviewer's Terms of Reference

Companies covered

To see all companies covered you will be directed to an external link.

The steps you must take before submitting a complaint

Step 1.

Raise your concerns directly with the developer.

Step 2.

If your complaint is not resolved to your satisfaction by the developer you may submit an application to CEDR for adjudication.

Ready to submit a complaint?

Complain now

Need additional assistance?

Please call us and we will provide the support that you need

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