Managed independently by Centre for Effective Dispute Resolution
We are approved as an independent dispute resolution provider by the regulator, The Gambling Commission to Adjudicate disputes related to transactions (game playing).
When you submit your evidence to us, it will be weighed up by an Independent Adjudicator who will assess the claim. Please read our Adjudication process, you can download this in the 'Downloads' section to the left.
If you want to complain about CEDR please read our Complaints Procedure document. Once you have read the Complaints Procedure and you want to submit your complaint, please use our Complaints Form, which you can download below.
Raise your complaint with the company in the first instance
If you remain dissatisfied following receipt of final position letter from a Camelot Senior Manager you may refer the matter to CEDR by submitting an application for adjudication. Once submitted your application will be reviewed for its eligibility.
If accepted your complaint will be allocated to an adjudicator.
Claims up to £10,000: The adjudicator will issue a written Decision that the customer may choose accept or reject. If accepted Camelot must comply with the adjudicators' direction on redress.
Claims over £10,000: The adjudicator will issue a recommendation. If both the customer and Camelot accept the recommendation it becomes a binding contract.